How can we help you?

You can create a return via this link:

https://goparcel.nl/return/company/a55a65b7-b79b-46b4-86fc-67a18437f463hairwebshop.returnless.com

At Hairwebshop.com, we ship packages with the carrier DHL, for only €5.50 and even free of charge if you order over €50.00. We deliver very quickly, the exact delivery time is stated for the products, usually, if ordered before 16:00 on working days (Saturday & Sunday are not working days), it will be delivered the next day. We also ship to Germany free of charge if you order over €100.00, the delivery time is then usually 1-2 working days.

Return costs are €5.95. Is the reason for the return due to our mistake? (For example, receiving a different item than ordered). Then please contact us via contact@hairwebshop.com.

When you are not at home when your order is delivered, the mail carrier will leave a message. You can then either make a new delivery appointment with DHL or DHL will try to deliver the package again the next working day or Saturday. If you are not home during the second delivery either, you have two weeks to pick up the package at a pickup point near the delivery address. After two weeks, the package will be returned to Hairwebshop.com.

You have the right to withdraw from the agreement within a period of 30 days without giving any reason. The withdrawal period expires 30 days after the day on which you or a third party designated by you, other than the carrier, physically receives the goods (or, in the case of partial delivery, the last goods or part of the goods). To exercise the right of withdrawal, you must inform us of your decision to withdraw from the agreement by an unambiguous statement (e.g. in writing by post or email).

To assess consumable items (such as shampoo, conditioners, waxes, etc.), it is not necessary to open them (the seal). If you do open them, these products can no longer be sold and the depreciation in value is 100%.

You have a 30-day guarantee after your purchase. If you have received the wrong delivery, or if something has gone wrong, please contact our customer service by emailing: contact@hairwebshop.com. Our staff will be happy to help you discuss the best solution.