Privacy Policy
Topline Haarcosmetica B.V. is the data controller responsible for the processing of personal data, as described in this privacy statement.
Postal address: Gildeweg 9, 4383NH, Vlissingen
Email address: info@hairwebshop.nl
Telephone number: 0118418058
Chamber of Commerce number: 58027831
VAT number: NL852840469B01
Topline Haarcosmetica B.V. has drawn up this privacy statement to provide information about the use of personal data on www.nancyhairwebshop.nl (hereinafter "the website"), and all domains related to the website.
Personal data means any information relating to an identified or identifiable natural person, such as a name, customer number and personal contact details. Data that is not personal but which, when combined with personal data, leads to the identification of the user also counts as personal data.
This privacy statement applies to anyone who visits the website or communicates with the website in any other way (hereinafter "the user").
Topline Haarcosmetica B.V. undertakes to comply with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) and the Dutch Implementation Act on the General Data Protection Regulation.
Topline Haarcosmetica B.V. takes appropriate measures to protect the personal data collected and processed.
If you have any questions about this privacy statement or other questions related to privacy protection, you can contact us at:
Email address: info@nancyhairwebshop.nl
Telephone number: 0118 418 058.
This privacy statement was last updated on: 7 October 2026.
WHAT DATA IS PROCESSED
When using the website or services of Topline Haarcosmetica B.V., the following personal data may be collected and processed:
First and last name, delivery and home address, telephone number, email address. Data about the user's activities on the website.
-
PURPOSE OF THE PROCESSING OF THE DATA
Subject to privacy legislation, the users' personal data is used exclusively for the following purposes:
For the delivery of ordered products.
In accordance with Article 6 of the General Data Protection Regulation, the processing of personal data for the above purposes has the following legal basis:
- The user has given permission for the processing of their personal data. (paragraph 1, point a) The permission given may be withdrawn by the user at any time.
- The processing is necessary for the performance of a contract with the user.(paragraph 1, point b)
- The processing is necessary for compliance with a legal obligation of the data controller.(paragraph 1, point c)
- The processing is necessary to protect vital interests. (paragraph 1, point d)
- The processing is necessary to exercise a task carried out in the public interest or in the exercise of official authority. (paragraph 1, point e)
- The processing is necessary for the legitimate interests of the data controller or a third party. (paragraph 1, point f) The legitimate interests concern the following:
To prevent fraud.
Telephone calls
Telephone calls with Topline Haarcosmetica B.V.'s customer service may be recorded for training and quality purposes and to properly handle the caller's request. The caller will be informed at the beginning of the call. If an employee calls, the employee will inform the caller at the beginning of the call.
A transcript and a short summary are created from a recorded call. These are stored with the customer's data so that customer service knows what was discussed if the customer emails or calls back later. The transcription is done on a computer belonging to Topline Haarcosmetica B.V.; the audio recording is immediately deleted from that computer after transcription. An AI service (Claude by Anthropic) is used for the summary, which only receives the transcript and not the audio recording.
The audio recording is also stored by our telephony provider Voys and is automatically deleted there after one month at the latest. The legal basis is the legitimate interest of Topline Haarcosmetica B.V. in providing good and auditable customer service (Article 6, paragraph 1, point f of the GDPR).
Anyone who prefers not to be recorded can also contact customer service by email. A request to delete a recording, the transcript or the summary can be made using the contact details at the top of this statement.
RECIPIENTS OF THE PERSONAL DATA
Topline Haarcosmetica B.V. may disclose personal data to third parties if this is compatible with the purpose stated in this privacy statement for which the data was collected.
Personal data is only disclosed for the period and to the extent necessary to carry out the task assigned to the recipients by Topline Haarcosmetica B.V.
In all cases where personal data is disclosed to third parties, Topline Haarcosmetica B.V. ensures that the data is used only for the intended purposes and stored in accordance with the legally guaranteed level of protection.
Topline Haarcosmetica B.V. never sells the user's data for commercial purposes.
RETENTION PERIOD OF THE DATA
Topline Haarcosmetica B.V. will not use or store personal data for longer than is necessary to achieve the objectives for which the data is collected in accordance with this agreement.
-
RIGHTS OF THE USERS
The user of the website may exercise their rights in respect of Topline Haarcosmetica B.V. at any time.
The user may make their request to exercise one or more of their rights known to Topline Haarcosmetica B.V. using one of the contact details of Topline Haarcosmetica B.V. listed in this privacy statement.
Topline Haarcosmetica B.V. will comply with the user's request unless the request is unfounded or excessive.
Topline Haarcosmetica B.V. will respond to the user's request within one month of the request, even if the request is not granted.
The response to the request must be clear to the user and must be provided to the user in writing or by other (electronic) means.
Right to information about processing
The user of the website has the right to a clear and transparent explanation of the data processing.
Through this privacy statement, Topline Haarcosmetica B.V. provides information about the source of the data, the data recipient(s), the objectives, necessity and legal basis of the data processing, the safeguards for data protection, the retention period, the contact details for complaints, and the user's rights.
Right of access
The user of the website has the right to access their personal data that has been collected at reasonable intervals.
Topline Haarcosmetica B.V. will provide the user, if requested, access to an overview containing at least the following data relating to the user:
- the objectives of the data processing;
- the categories of personal data being processed;
- the recipients or categories of recipients to whom the personal data is disclosed;
- the retention period of the personal data;
- the right to rectification, erasure, restriction, or objection;
- the right to lodge a complaint.
When the user requests access to their collected personal data, Topline Haarcosmetica B.V. will verify the user's identity before providing access.
If a copy of the data is provided to the user, no charge will be made for providing the copy unless the user wants to receive multiple copies and a reasonable fee can be charged based on administrative costs.
The copy will be provided in writing, including in electronic form.
If the user submits the request for access electronically, the copy of the data will also be provided in electronic form unless the user requests otherwise.
A copy of the personal data will be provided to the user within one month of the request.
Right to rectification
The user of the website has the right to correct or supplement their personal data if it is inaccurate.
If the user does not have the opportunity to correct or supplement their personal data themselves, the user may instruct Topline Haarcosmetica B.V. to correct or supplement their personal data.
Topline Haarcosmetica B.V. will inform all recipients of the personal data of the amended data unless this proves impossible or requires disproportionate effort in relation to the user's interests. Topline Haarcosmetica B.V. will provide the user with information about these recipients if the user requests it.
Right to erasure
The user of the website has the right to have their collected personal data erased by Topline Haarcosmetica B.V., if one of the situations mentioned in Article 17, paragraph 1 of the General Data Protection Regulation applies.
The user also has the right to be 'forgotten' if Topline Haarcosmetica B.V. has made the user's personal data public and the user requests the erasure of their data. Topline Haarcosmetica B.V. must take the necessary measures in this case to inform other data controllers that the user wants their personal data or any copy thereof erased.
A request to erase personal data does not have to be granted if the processing of the data is necessary for one of the reasons mentioned in Article 17, paragraph 3 of the General Data Protection Regulation.
Right to data portability
The user of the website has the right to obtain their personal data from Topline Haarcosmetica B.V. in a structured, commonly used and machine-readable format and to transmit it to another data controller without Topline Haarcosmetica B.V. hindering them, if one of the situations mentioned in Article 20, paragraph 1 of the General Data Protection Regulation applies.
If the user exercises their right to data portability, the user also has the right to have the personal data transmitted directly from one data controller to another unless this is technically not possible.
The exercise of the right to data portability is without prejudice to the right to erasure. That right does not apply to processing that is necessary for the performance of a task carried out in the public interest or in the exercise of official authority entrusted to Topline Haarcosmetica B.V.
The exercise of the right to data portability is without prejudice to the rights and freedoms of third parties.
Right of objection
The user of the website has the right at any time to object, because of their specific situation, to the processing of their personal data by Topline Haarcosmetica B.V.
In the above case, Topline Haarcosmetica B.V. will stop processing the user's personal data unless Topline Haarcosmetica B.V. can demonstrate compelling legitimate grounds for the processing that override the user's interests, rights and freedoms, or are related to the establishment, exercise or defense of legal claims.
When personal data is processed for direct marketing purposes, the user has the right at any time to object to the processing of their personal data.
If the user objects to data processing for direct marketing purposes, the data will no longer be processed for those purposes.
-
Right to complain
The user of the website has the right to lodge a complaint with the Dutch Data Protection Authority regarding the processing of their personal data by Topline Haarcosmetica B.V.
Complaints can be lodged both regarding the processing of the user's personal data and regarding incorrect compliance with applicable legislation.
The Dutch Data Protection Authority is appointed in the Netherlands to supervise personal data processing. Information about the Dutch Data Protection Authority can be found at https://autoriteitpersoonsgegevens.nl/.
THE USE OF COOKIES
Topline Haarcosmetica B.V. uses cookies.
Cookies are small amounts of data that are placed on the user's browser when the user visits the website, and are sent back to the website's server on a subsequent visit by the user.
By placing cookies, users can be distinguished from each other and can be recognized on a new visit to the website. This allows the user's use of the website to be tracked.
Cookies are placed to improve the performance and functionality of the website.