Shipping & Returns
You can create a return via this link:
https://goparcel.nl/return/company/a55a65b7-b79b-46b4-86fc-67a18437f463hairwebshop.returnless.com
At Hairwebshop.nl, we ship packages using DHL for just €5.50, and even free of charge if you order over €50.00. We deliver very quickly; the exact delivery time is stated on the products. Generally, if ordered on a working day (Saturday & Sunday are not working days), it will be delivered the next day if ordered before 16:00. We also ship to Germany free of charge if you order over €100.00; the delivery time is then generally 1-2 working days.
Return costs are €5.95. Was the reason for the return due to our mistake? (For example, receiving a different item than ordered). Then please contact us at contact@hairwebshop.nl.
If you are not home when your order is delivered, the courier will leave a message. You can then either make a new delivery appointment with DHL, or DHL will try to deliver the package again the next working day or Saturday. If you are also not home for the second delivery, you have two weeks to pick up the package at a pickup point near the delivery address. After two weeks, the package will be returned to NancyHairwebshop.nl.
What to do in the event of a delivery error?
If you have received an incorrect delivery or something has gone wrong, please contact our customer service by emailing: contact@hairwebshop.com. Our staff will be happy to help you discuss the best solution.
When can I revoke a purchase?
You have the right to revoke the agreement within a period of 30 days without stating any reasons. The revocation period expires 30 days after the day on which you or a third party designated by you, who is not the carrier, physically receives the goods (or, in the case of delivery in parts, the last goods or part of the goods). To exercise the right of withdrawal, you must inform us of your decision to revoke the agreement by an unambiguous statement (e.g., in writing by post or email).
To assess consumable items (such as shampoo, conditioners, waxes, etc.), it is not necessary to open them (the seal). If you do, these products can no longer be sold and the reduction in value is 100%.
Consequences of revocation
If you revoke the agreement, you will receive all payments you have made up to that point, including delivery costs, back from us within 7 days after we have been informed of your decision to revoke the agreement. If you refuse the order or do not pick it up from a pickup point and you want to cancel the entire order, we will charge an additional €2.50 in return costs. We will deduct the return costs from the refund of the order amount. We will refund you using the same payment method you used for the original transaction, unless you have expressly agreed otherwise; in any case, you will not be charged any costs for such a refund. We may wait with the refund until we have received the goods back, or you have shown that you have returned the goods, whichever occurs first.
NL L 304/84 Official Journal of the European Union 22.11.2011
You must return or hand over the goods to us without delay, but in any case no later than 30 days after the day on which you have informed us of your decision to revoke the agreement. You are on time if you return the goods before the period of 30 days has expired. The direct costs of returning the goods are borne by you. You are only liable for the reduction in value of the goods resulting from the use of the goods beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
Questions or other uncertainties?
Then please contact our customer service using the contact details below. We are happy to help!